Policies

1. Privacy Policy

Your privacy is important to us. This section outlines how we collect, use, and protect your personal information:

  • Data Collection: We collect personal data such as names, email addresses, and preferences to enhance your experience.
  • Usage: Information is used for bookings, newsletters, and improving services.
  • Protection: We implement security measures to safeguard your information and do not share it with third parties without your consent.
  • Cookies: Our website uses cookies to improve user experience.

2. Cancellation and Refund Policy

  • Tours and Activities: Cancellations made 7 days before the scheduled date are eligible for a full refund. Cancellations made less than 7 days before will incur a 50% cancellation fee.
  • Accommodation: Refund policies vary depending on the provider. Please refer to the specific terms of your booking.
  • Events: Tickets for events are non-refundable unless the event is canceled by the organiser.

3. Safety and Security Policy

We prioritise your safety and security during your visit:

  • Always follow the guidelines provided by your tour guides or hosts.
  • Ensure you are prepared for activities requiring physical effort, such as hiking or skiing.
  • Report any suspicious activity or security concerns to local authorities or our team.

4. Environmental Sustainability Policy

We are committed to promoting sustainable tourism:

  • Visitors are encouraged to minimise their environmental footprint by reducing waste and conserving water and energy.
  • Always respect wildlife and natural habitats.
  • Use designated trails and camping sites to protect the environment.

5. Accessibility Policy

We aim to make our website and services accessible to all visitors:

  • Information on wheelchair-accessible accommodations, trails, and attractions is available.
  • Contact our support team for personalised assistance or special requests.

6. Code of Conduct

Visitors are expected to respect local customs, traditions, and laws:

  • Always dress modestly when visiting cultural or religious sites.
  • Obtain permission before photographing people, especially in rural areas.
  • Adhere to the rules and regulations of parks, heritage sites, and events.

7. Health and Safety Protocols

Your well-being is our priority:

  • Travelers must adhere to health protocols, including vaccination or testing requirements, as applicable.
  • Carry basic first-aid supplies, and ensure you have travel insurance for medical emergencies.
  • Follow all safety measures outlined by guides or local authorities.

8. Feedback and Complaints Policy

We value your input:

  • For feedback or complaints, please contact us via email or the contact form on our website.
  • All concerns will be addressed promptly to ensure a better experience for future visitors.